Abbot Care Home, Harlow

Situated in Essex, Abbot Care Home is a thriving community, made up of caring team members and many individuals who call it home. With 117 bedrooms laid out in six care suites over three floors, Abbot is a large, premium care home that boasts gorgeous views of landscaped gardens and open parkland. 

Abbot Care Home offers the décor and furnishings of an intimate boutique hotel, coupled with a real home-from-home atmosphere. With a variety of excellent facilities and spaces to enjoy, Home Manager Matthew Abbotson, explained how the residents play an active part in life at Abbot Care Home, where team members tailor everything to their personal preferences, including the wide range of activities and events as well as their mealtime experience. 

In January 2023, Abbot launched a brand new 20-bedded suite called the Jubilee Suite. Matthew said: “This was purposely refurbished to attract people over the age of 65 who are looking for a socially active place to live in a luxury environment. The suite was tastefully designed to meet the needs of the modern world, with en-suite wet rooms, fitted units in each room with a smart TV, an Amazon Alexa and tasteful décor with high end furnishings.”

Alongside the introduction of the Jubilee Suite came the introduction of hosts who cater to residents’ and their families’ needs, such as offering beverages and snacks throughout the day and ensuring people have everything that they need to enjoy their time living or visiting Abbot Care Home. 

Abbot provides a range of different care services to people seeking support in and around Harlow, Essex. Residential care, residential dementia care, frail nursing care, respite care and end of life care is offered over three floors, by a team of caring individuals that together share over 350 years of combined experience.

Matthew sees that by supporting people with a variety of different care needs, from different backgrounds, ethnicities and faiths makes Abbot an exciting place to spend time: “If you take time to talk to the people who live there, you will hear a wealth of different interesting life stories and experiences. That’s what makes Abbot a truly special place to live.”

Boasting unique selling points as a care home is important in order to stand out. For Abbot Care Home, this is the is beautiful green scenery which borders the home, including large, landscaped areas and football fields that people enjoy watching during matchdays. 

“The home also boasts a large number of community rooms which includes a sensory room, cinema room, library, quiet rooms, sociable dining areas and a large number of lounge areas where the residents can watch television together, play games, take part in regular activities and be entertained by a variety of visiting performers,” added Matthew.

In order to market Abbot Care Home in a way that will stick in potential residents’ and their families’ minds, Abbot hosts various community engagement groups within the home, which includes a visiting local over 65s group – a service Abbot does not charge for with the aims of supporting people who live locally. 

“We also host community coffee mornings, cheese and wine afternoons, memory cafés, knit and natter groups, art clubs and lots of other exciting events which the community is welcome to attend alongside friends, family members and relatives. 

“These links with our local community help to build a positive reputation within the area and effectively showcases the benefits of living at Abbot by inviting the community in. By offering open invitations to join Abbot’s extended family, people feel a real sense of togetherness which is not easily forgotten,” Matthew explained.

Abbot Care Home is currently rated as ‘Requires Improvement’ but rated ‘Good’ in ‘Caring’ and ‘Responsive’. Matthew told us how the team is committed to improving this score and to do this, has put a comprehensive plan in place to ensure the people living at Abbot receive the best life experiences, from the dignified care delivered to the exciting wellbeing initiatives.

A recent change in management has also had a positive impact, leading the team to effectively deliver the high-standards of care that Abbot has always upheld. The team are positive these changes and the current plan will lead to an improved rating in 2024.