Crieff Nursing Home welcomes new Manager with traditional Sri-Lankan cuisine
On Monday, 17 August, Dalnaglar Nursing Home – part of BCG, one of Scotland’s leading care providers – welcomed returning Home Manager, Judith Meaden, with open arms to her new home. Some members of the team took the opportunity to create special dishes and invoke traditions from their home country of Sri Lanka.
The surprise party was organised by Operations Support Manager, Kirsty Smith, working secretly with the team to create a unique welcome, along with Mel Logan, Senior Nurse from the Perth and Kinross Health and Social Care Partnership.
One of the highlights was a Sri Lankan traditional dish of Milk Rice brought in by Senior Care Assistant, Nipuna – especially chosen for the celebration, as it is shared during weddings, birthdays, and other special occasions. In this case for new beginnings and welcoming to a new home.
Other culinary offerings included fish rolls prepared by Dilini, pork and chicken curries cooked by Damith and Kaveesha, followed by traditional Sri-Lankan pancakes served by Maleesha.
Throughout the informal get-together, the team and residents enjoyed the opportunity to chat to the new Home Manager, Judith, who returns to BCG after a short break, and brings with her extensive experience within the care sector.
Judith was touched by the unexpected welcoming, and said:
"When I left, it didn't take long for me to realise just how much I missed being part of the BCG team. I missed the positive culture, the people and the sense of purpose that comes with working here. As my first day highlighted, the team spirit, support and sense of community is clear. I’m thrilled to have the opportunity to return. I am absolutely delighted to be back, especially at this fabulous Perthshire home in Crieff. From day one, I have felt welcomed and supported, and I already feel part of a fantastic team once again.Coming back feels like coming home and why I love being part of the BCG family."
Everyone at the home was thrilled that Judith’s return was to their Dalnaglar Nursing home.
Kirsty Smith, Operations Support Manager, said:
"Judith is a fantastic fit for Dalnaglar. She brings a wealth of experience, genuine passion for care, and a people-focused approach that aligns perfectly with the home's values. Dalnaglar is supported by a dynamic, dedicated and highly skilled team who work tirelessly to provide the very best care and support for residents every day.
“I know Judith will thrive in this environment, and her leadership will complement the strong culture already in place. We are delighted to welcome her back to BCG and are excited to see her work alongside a team that continues to build on the home's success."
The welcome party was a huge success in building immediate bonds, and continues to contribute towards the positive and supportive environment within Dalnaglar. The home prides itself on providing individually tailored care, and days like this help to foster and build strong relationships between the team and residents, creating a community atmosphere where everyone is embraced and included.
Care Home of the Month: Majesticare's Haddenham Park
Haddenham Park, Majesticare's Memory Care Community in Buckinghamshire, has built its approach around a simple question: what does a resident need in order to keep living life on their own terms? The answer runs through every part of the home, from smart lighting and acoustic monitoring to a rooftop sensory garden, carefully chosen artwork and a full calendar of community activity.
How do technologies like Nobi smart lighting, acoustic monitoring and Alexa+ improve residents' safety, independence and day-to-day experience?
Technology at Haddenham Park was never intended to replace care delivered by team members; it exists to enhance it. Every system has been chosen to help residents live independently and confidently, while giving families reassurance and freeing the care team to spend more time with the people they support.
Our Memory Care Community uses Nobi smart lighting, which provides adaptive lighting to reduce fall risk and can detect falls when they occur, allowing the team to respond quickly. Rather than intrusive monitoring, it works discreetly in the background, supporting both safety and dignity.
Acoustic monitoring works alongside this, identifying unusual sounds or changes within to make everyday decisions without relying on someone else.
Success isn't measured by how much technology is installed, but by whether a resident feels more connected, independent and in control of their day. When technology removes small frustrations and reduces risk, it creates more time for genuine connection, allowing the team to focus on conversation rather than routine tasks. Residents don't see a collection of gadgets; they simply experience a home that feels easier, safer and more enjoyable to live in.
What was the vision behind the rooftop sensory garden in the dementia community, and how does it support wellbeing and engagement?
The rooftop garden was designed around a single ambition: that a dementia diagnosis should never mean losing the simple pleasures that have always brought someone joy. Time outdoors has recognised benefits for physical health, emotional wellbeing and cognitive function; fresh air, natural light and familiar scents can evoke powerful memories. Rather than a purely functional outdoor space, the aim was to create somewhere residents genuinely want to spend time.
Within the Memory Care Community, the garden gives residents a safe, accessible space to garden, watch birds and wildlife, share coffee with family or simply sit and take in the views across the Buckinghamshire countryside. For residents who have gardened throughout their lives, the chance to keep planting and nurturing flowers helps maintain an identity built over decades.
Designed with sensory planting, seasonal colour and varied textures, the garden supports both activity and quiet reflection, and hosts gardening clubs, outdoor exercise sessions and intergenerational activities with local schools. Importantly, it is somewhere residents choose to go rather than somewhere they are taken, a distinction that reflects the home's broader approach to preserving choice and independence.
The same thinking shapes Haddenham Park's kitchen garden and glasshouse, where residents grow herbs, fruit and vegetables later used by the home's chefs in seasonal dishes, a home-grown-to-plate experience that gives residents a genuine sense of achievement while encouraging conversation.
Why was it important to include personally selected artwork throughout the home?
Artwork does far more than decorate walls; it shapes atmosphere and often becomes a starting point for conversation and memory. The design team deliberately avoided anything clinical or institutional, instead choosing pieces that reflect local landscapes, British heritage, and nature, so each lounge, corridor, and communal space has its own character while subtly supporting orientation around the home.
The team regularly see the impact: a painting of rolling countryside might remind a resident of family walks, while a village scene sparks stories about where they grew up. These conversations give the team insight into each resident's life story, helping to build stronger relationships and more personalised care.
What impact have features like personal doorbells had on residents' independence, dignity and sense of home?
Personal doorbells are a small detail with a significant impact. Visitors ring or knock before entering a resident's room, just as they would at someone's front door, reinforcing that this is a private home rather than another room in a facility. For people who have spent decades answering their own door and deciding when to welcome guests, maintaining that ritual helps preserve a sense of ownership and control. Always offering choice and independence residents can opt for an unfurnished room, giving them the autonomy to decorate their rooms with cherished and familiar belongings making their space truly their own, preserving a sense of ownership and control.
How do you build and sustain a strong volunteer and community presence, and what benefits does this bring?
Haddenham Park was designed to function as a community hub rather than a standalone facility. It hosts a Timeless Memory Café, Parkinson's and stroke support sessions, lunch clubs and wellbeing events involving local schools, charities, businesses and volunteers. These partnerships help residents develop new friendships, rediscover old interests, and maintain a sense of purpose, while also challenging outdated perceptions of care homes among visitors, who see a home filled with activity and connection.
What sets Haddenham Park apart when it comes to combining innovation, design and person-centred care?
Rather than starting from a list of luxury facilities, the design process began by asking what helps someone continue living the life they want. That thinking runs through the technology, the rooftop garden, the artwork and details like personal doorbells, alongside amenities including a wellness spa, cinema and private dining rooms.
But facilities alone do not create exceptional care. What distinguishes Haddenham Park is a team that takes time to understand each resident's life story, interests and routines, and uses that understanding to shape care planning, dining and daily activities. Technology helps anticipate needs and good design creates opportunities, but it is the relationships between the team and residents that turn a well-designed building into a home.
Care Home of the Month, The Chase: Connaught Care
Achieving an ‘Outstanding’ rating for Caring at a first Care Quality Commission (CQC) inspection is a rare accomplishment, particularly for a newly established home. Yet at The Chase, this recognition was not the result of a single initiative or short-term focus. Instead, it reflects a deliberately built culture where relationships, empathy and individuality sit at the heart of care delivery.
While the home was rated ‘Good’ overall, the Outstanding judgement for Caring speaks volumes about the environment the team has created in a relatively short space of time. For operators across the sector, The Chase offers a clear example of what can be achieved when culture is prioritised from the outset.
A Culture Built with Intent
From the very beginning, The Chase approached culture not as something that would evolve organically, but as something to be actively designed and embedded. Recruitment played a central role in this process. Rather than focusing solely on qualifications and experience, the leadership team prioritised values; seeking individuals who demonstrated warmth, empathy and a genuine commitment to caring for others.
This values-led approach continues to shape daily operations. Team members across all departments, care, hospitality, housekeeping, maintenance and management, share a collective responsibility for residents’ wellbeing. The result is a cohesive environment where compassion is not confined to care delivery but is reflected in every interaction within the home.
Equally important is the emphasis on teamwork. The Chase recognises that delivering high-quality, person-centred care requires collaboration and mutual support. Open communication, trust, and respect among colleagues are actively encouraged, ensuring that staff feel valued and confident in their roles. This internal culture directly influences the quality and consistency of care residents receive.
Personalisation in Practice
The CQC highlighted that residents at The Chase are “truly respected and valued as individuals”, a statement that is brought to life through everyday practice. At its core, this means understanding each resident beyond their care needs.
Staff take time to learn about residents’ life histories, preferences and routines. From how someone likes to start their morning, to the music they enjoy or the hobbies they once pursued, these details inform tailored care plans that reflect the whole person.
Maintaining independence is another key priority. Residents are actively involved in decisions about their care and daily lives, ensuring they retain choice, control and dignity. This approach moves beyond task-based care, focusing instead on enabling individuals to continue living in ways that feel familiar and meaningful.
Reconnecting with Identity and Purpose
One of the most striking aspects of life at The Chase is how the team supports residents to reconnect with lifelong passions, often with transformative results.
For one resident, John, this meant returning to the drum kit after decades away from music. Once a member of a local band, he quickly rediscovered his rhythm and confidence when given the opportunity to play again. What began as a simple activity became a powerful moment of self-expression, culminating in an impromptu performance for fellow residents and staff.
Similarly, Diana was supported to revisit her lifelong passion for horse riding. Having spent years involved in equestrian activities and volunteering at a local centre, she found returning to the saddle both a personal milestone and an emotional experience for her and her family. The visit reconnected her with an important part of her identity, reinforcing the value of truly personalised care.
These moments are not isolated. At The Chase, uncovering personal interests is an ongoing process, driven by meaningful conversations with residents and their families. Whether it is attending a live concert, reconnecting with a choir, or celebrating a milestone birthday in a deeply personal way, the team consistently demonstrates a willingness to go beyond expectations.
A particularly memorable example involved a resident celebrating her 102nd birthday. Her request was simple: to invite everyone in her address book. The team brought this vision to life, organising a large-scale celebration that reunited friends and family from across her life: a powerful reminder of the importance of connection at every stage of ageing.
Environment, Facilities and an All-Inclusive Model
The physical environment at The Chase has been carefully designed to complement its care philosophy. As a modern home providing residential and dementia care, it offers a range of facilities to enhance quality of life and promote independence.
Residents have access to a spa and salon, gym, cinema, bar and bistro-style café, as well as elegant dining spaces that deliver a restaurant-quality experience. These amenities are not treated as add-ons, but as integral components of daily life, encouraging social interaction, activity and enjoyment.
A defining feature of the home is its all-inclusive model, introduced by Connaught Care. Under this approach, services, facilities and experiences are covered within a single weekly fee. For families, this provides financial clarity and removes the uncertainty often associated with additional charges. For residents, it ensures unrestricted access to everything the home has to offer, supporting a more fulfilling and spontaneous lifestyle.
Partnership with Families
Another key factor underpinning The Chase’s success is its strong focus on family engagement. Recognising that moving into care is a significant life transition, the team places great importance on communication from the outset.
Families are actively involved in care planning and ongoing decision-making, ensuring they have a clear voice in how their loved ones are supported. This collaborative approach builds trust and fosters continuity for residents, bridging the gap between past and present.
In many cases, families also play a vital role in shaping activities and experiences, providing insights into personal histories and preferences that might otherwise be overlooked. This partnership strengthens the home’s ability to deliver truly individualised care.
The Chase’s initial achievements provide a strong example for the industry. By balancing emotional intelligence with clinical expertise and fostering a culture of compassion from the start, the home has established a high benchmark for modern care. As expectations grow, this deeply personal, relationship-focused, and consistently implemented care model will only gain more importance.
Sporting Legends Café Kicks Off to a Brilliant Start
Almost 20 people came together for a morning of sporting memories, laughter, and community connection
The first Sporting Legends Café at Keymer Hall Care Home was a resounding success, with almost 20 people turning out for the launch session on Wednesday 17th June, a morning that brought together residents, families, and members of the local community over shared sporting memories and great conversation.
The event, held in partnership with Burgess Hill Town FC, saw guests swapping stories of favourite matches, legendary players, and unforgettable sporting moments that have shaped their lives. A memorabilia table laid on by BHTFC drew particular attention, with guests poring over old photographs, cuttings, and programmes, including a copy of the Argus reporting Burgess Hill Town's record 12-0 victory. Conversations ranged from the terraces of Leylands Park to Wembley Stadium in the summer of 1966.
Christine Bunce, Home Manager at Keymer Hall, said the atmosphere in the room said everything. "What happened on Wednesday was exactly what we hoped for, and more. You had people who'd never met before laughing together within minutes, all because of a shared memory. That connection is what the Sporting Legends Café is all about. For some of our residents living with dementia, seeing that recognition light up their faces is genuinely moving. We're so proud of how it went, and we can't wait to do it again."
Among those attending was John Buck, a long-standing figure at Burgess Hill Town FC, who has been connected to the club as a player and volunteer for 75 years.
"It was a brilliant morning and such a lovely way to bring people together," he said. "Spending time with everyone from Keymer Hall created such a warm atmosphere and it was fantastic to see the community and Keymer Hall connecting in such a meaningful way. I loved being a part of it and chatting about my sporting memories and talking about the football club."
Dave Bradbury of Burgess Hill Town FC added, "Community events like this show what local football is all about. It was great to spend time with everyone at Keymer Hall, share stories and smiles, and create memories together. We're already looking forward to the next one."
The Sporting Legends Café takes place on the third Wednesday of every month at Keymer Hall, from 10:00am to 12 noon. The next session is on Wednesday 15th July. The group is open to all and the wider community are warmly welcome. No booking is required.
The café forms part of Keymer Hall's Life Enrichment Programme, a wellbeing framework built around six principles: Connect, Grow, Reflect, Feel, Move, and Contribute. It also reflects the home's Nostalgia Care approach, which uses memory, music, and meaningful activity to support people living with dementia.
Paragon funds Chester care home scheme in first of series of deals with North Bay Group
Paragon Development Finance has completed a £13.3 million facility with North Bay Group to fund the delivery of a new purpose-built care home facility in Chester.
The loan provided an initial advance against the land and will support the full development of the scheme on Boundary Lane, including construction and fit out.
Once complete, the scheme will deliver a 75-bed care home providing residential and nursing care. All bedrooms will be fitted with private wet rooms, with the development targeting an EPC A rating. Construction began in the first quarter of 2026 and is expected to complete in late 2027.
The project is being delivered in a location underpinned by strong demographic demand. Cheshire West and Chester have a population of more than 370,000, with over a fifth of residents aged 65 or above, a proportion that is expected to increase further over the next decade - supporting ongoing demand for modern, high-quality care provision.
The deal was led by Adrian Reeves, Senior Relationship Director at Paragon Development Finance, supported by Senior Portfolio Manager, Lilly Sargeant. It is Paragon’s first completed deal with North Bay, with a further scheme already approved and three additional opportunities progressing through the pipeline.
Adrian Reeves said: “Delivering modern, fit-for-purpose care homes is critical to meeting growing demand in areas with an ageing population. Chester and the wider Cheshire region demonstrate clear long-term demand fundamentals, supported by population growth and a rising proportion of older residents.
“North Bay combines development expertise with an established operating platform, which is a strong foundation for schemes of this scale. We are pleased to support this first transaction, with more in the pipeline, and look forward to building on this relationship.”
North Bay Group was established in 2007 and specialises in developing and operating high-quality care homes. The SME developer now operates 48 facilities across the UK, totalling over 2,500 beds, having earned a strong track record in both delivery and long-term asset management.
Richard Hoggart, CEO at North Bay Group, said:
“This development represents another significant milestone for North Bay Group as we continue to expand our portfolio of high-quality care homes across the North of England. Chester is a location with strong demographic demand and an increasing need for modern, purpose-built care environments.
“With our fully integrated model of developer and operator we ensure we are developing highly sustainable care homes with renewable energy and Solar PV achieving a high grade EPC A. This scheme is a strong example of our long-term commitment to delivering facilities in communities where demand for quality care continues to grow.
“We are delighted to be working with Paragon Development Finance on this project. Their understanding of both the development and operational aspects of the care sector has helped create a funding solution that supports our ambitious growth plans, and we look forward to building on this relationship as we bring forward further schemes in the future.”
Joanne Fogg, Managing Director, Highgate Care, added:
“The Chester development represents an exciting next chapter in Highgate Care’s continued growth and our commitment to expanding into areas where demand for high-quality residential, nursing and dementia care is increasing.
“As we grow, our focus remains on delivering exceptional care environments that place residents, families and communities at the heart of everything we do. Our ethos that ‘Kindness Is Key’ underpins every aspect of our homes, from the quality of care we provide to the welcoming and supportive environments we create.
“We are looking forward to bringing that approach to Chester and providing a care home that will support local families for many years to come, while helping to address the increasing need for high-quality care provision across the region.”
To find out more about Paragon Bank’s Development Finance offering, visit: www.paragonbank.co.uk/devfin.
BARCHESTER HEALTHCARE RAISES OVER £64,000 FOR CHARITY
For the fifth consecutive year, colleagues from Barchester Healthcare’s care homes and hospitals have tackled the Tour de Barchester, a gruelling 200 mile cycling challenge, all in the name of charity. Their aim was to raise money for Barchester’s Charitable Foundation which supports older people and other adults living with a disability or a mental health condition by helping them to connect or re-connect with others in their local communities.
Over four days in May a team of care home workers, suppliers and directors cycled across Barchester’s North East & Scotland Division from Thurso to Glasgow via Inverness, Dundee and Edinburgh calling at 16 care homes and a support office to meet well-wishers, have a well-earned break and refuel before continuing on their way. They were joined and supported by suppliers, sponsors, staff members and residents from different homes and teams as the Tour passed through. Representatives from local groups and charities that had recently received funding from the Foundation were also invited to join in the celebrations.
Shona Conway, Foundation Trustee, Tour de Barchester Organiser and team cyclist, said: “I am delighted to say that so far this year through our corporate sponsors and with the help of all our services supporting us we have raised a staggering £64,000 which is just wonderful and money is still coming in. I am so proud and so grateful to all the homes and colleagues that welcomed us en route and helped us fundraise. I also have to say a massive thank you to our superb support crew who are absolute legends and to our very generous corporate sponsors, without them Tour de Barchester wouldn’t be able to happen.”
Chair of Barchester’s Charitable Foundation, Chief Commercial Officer and Tour de Barchester team cyclist, Simon McCall, commented: “Everyone knows that the Tour is my favourite week of the year. It is an absolute pleasure and a privilege to get out on the open road, visit our wonderful homes and meet our fantastic residents, patients and teams to witness first hand all the crazy things they are getting up to in the name of charity. Being in the Highlands this year we had lots of bagpipes, kilts and Scottish dancing, my absolute highlight was the sensational wheelchair Scottish dancing with the residents at our Fordmill care home in Montrose, that was outstanding but everywhere we went gave us such a warm welcome.
“We have raised a phenomenal amount again this year and it will be put to such good use supporting individuals, community groups and small charities, helping to connect people and combat loneliness which is what the Foundation is all about. Thank you to every single person involved, you are all absolute superstars. Here’s to the Tour 2027, we’re already planning!”
Paragon Development Finance strengthens presence in care home market with funding for new 71-bed Birmingham care home
Paragon Development Finance is supporting the acquisition and development of a new 71‑bed care home in Birmingham which is expected to reach a mature trading value of over £25 million.
The funding has been provided to MACC Care Properties to acquire a brownfield site on Shaftmoor Lane in Hall Green, Birmingham, and subsequently develop a 44,132 sq ft purpose‑built care home. The completed scheme will represent the operator’s 21st care home to date.
The deal was led on behalf of Paragon by Steve Mountain, Senior Relationship Director, with support from Senior Portfolio Manager, Darren Ellis, and Portfolio Manager, Olly Das.
The transaction reflects Paragon Development Finance’s continued focus on diversification, as the specialist lender broadens its support beyond its core residential development offering to respond to shifting demand and changing demographics. Alongside residential housing, the division has increasingly focused on sectors such as build‑to‑rent, later living, purpose‑built student accommodation and, most recently, care homes.
Demand for care home provision is expected to continue rising as the UK’s population ages. According to the ONS, the number of people aged 65 and over is projected to increase significantly over the coming decades, with the population aged over 85 growing at the fastest rate. Independent research indicates that close to half a million people currently live in care homes across the UK, with further capacity required as longevity increases and care needs become more complex.
Dr Naz Nathani, Chief Executive of MACC Care Group, said: “We are delighted to have worked with Paragon Development Finance on their latest transaction in the care home sector.
“This latest scheme reflects our strong track record of consistent delivery across both development and operations, and our focus on scaling a clinically led, innovative care platform, creating high-quality, luxury care environments.
“We valued the collaborative approach taken by Steve and the wider team in structuring a bespoke, sector-aligned funding solution that recognised the specific requirements of specialist care assets. As we continue to expand our platform, we look forward to building on this relationship and undertaking further transactions with Paragon to support our ongoing growth.”
Steve Mountain, Senior Relationship Director at Paragon Development Finance, said: “This was a client‑led opportunity that required careful structuring over an extended period, but by working collaboratively with the borrower, we were able to deliver a facility that reflects both the strength of the scheme and the long‑term fundamentals of the care home sector.
“Diversification is a key focus for Paragon as we respond to sectors that are increasingly critical to the UK’s long‑term housing and care needs.”
Diversification remains a key strategic focus for Paragon, as we continue to support sectors that are critical to meeting the UK’s evolving housing and care needs.”
Paragon Development Finance works with hundreds of SME developers and operators nationwide and has financed the delivery of more than 13,000 new homes since 2018. The launch of its care home offering forms part of a broader strategy to support assets that play a critical role in meeting the needs of a changing population.
To find out more about Paragon Bank’s Development Finance offering, visit: www.paragonbankinggroup.co.uk/devfin.
Oakbank Care Home's Nutty & Rusty Bring Smiles Across Crieff
Two larger-than-life squirrels have been causing quite a stir across Crieff recently, as Oakbank Care Home's beloved mascots, Nutty and Rusty, take to the streets to spread smiles and strengthen community connections.
Named by children from Ardvreck Primary School, the cheerful squirrel duo have been visiting local landmarks, businesses and community organisations, delighting residents and members of the public wherever they appear.
Their adventures have already taken them to Crieff Hydro, local GP practices, pharmacies, schools and workplaces throughout the area. They have even ventured further afield, recently visiting Elcho Castle near Perth, one of the historic castles that inspires the names of Oakbank's seven resident communities.
The squirrels have also enjoyed some star-studded encounters along the way, including meeting members of Scottish music legends Deacon Blue, while Rusty recently took the helm of a canal boat during a visit with Seagull Trust Cruises on the Union Canal in Falkirk.
The initiative was created to celebrate Oakbank Care Home's strong links with the local community while bringing moments of fun, conversation and connection to people of all ages. Residents have been following the squirrels' adventures closely and sharing in the excitement.
Elma, a resident at Oakbank, said: "Rusty and Nutty bring warmth, fun and a little bit of magic wherever they go."
Jeanette added: "They may be ‘little’ squirrels, but they have brought huge smiles to Oakbank."
Margaret Ann Gavin, Home Manager at Oakbank Care Home, said: "We are incredibly proud to be part of the Crieff community. Nutty and Rusty have become wonderful ambassadors for friendship, kindness and community spirit. It has been fantastic to see the positive reactions from people of all ages and the conversations their visits have sparked."
Local residents are encouraged to keep an eye out for Nutty and Rusty as their adventures continue throughout the summer, with more surprise appearances planned across Perthshire. At the end of June, one lucky participant will be randomly selected from all tagged photographs and interactions to receive a special gift from Oakbank Care Home.
For more information on Oakbank Care Home please visit www.oakbankcare.co.uk
Care Home of the Month, Hendon Hall: Signature Senior Lifestyle
Hendon Hall has a unique legacy, including hosting the England World Cup-winning squad in 1966. How do you bring that history to life for residents and visitors today?
Hendon Hall has such an incredible history, and it’s something we’re genuinely proud of. The connection to the 1966 England World Cup squad is always a great talking point and gives the home a real sense of identity and character. Many of our residents remember that era themselves, so it often sparks lovely conversations, memories, and shared stories. We like to celebrate that heritage naturally through storytelling, photographs, and themed moments at big sporting events, helping residents and visitors feel connected to the building's history and the wider community around it.
Operating within a Grade II listed property, how have you balanced preserving the building’s character with delivering a modern, luxury care environment?
That balance has been really important to us because the character of Hendon Hall is part of what makes it so special. The building has so much warmth and personality, and we wanted to preserve that while still creating an environment that feels comfortable, luxurious, and well-suited to modern care. Residents benefit from beautifully designed spaces, elegant lounges and high-quality facilities, but it still feels like a home rather than an institution. We’ve worked hard to ensure the home supports accessibility, well-being, and everyday comfort while respecting the history and charm of the building itself.
Signature is known for its hospitality-led approach. What does “hotel-style living” look like in practice at Hendon Hall, and how does it enhance resident wellbeing?
For us, hospitality is really about how people feel when they live here. We want residents to feel relaxed, valued and able to enjoy life in a way that still feels personal to them. That means restaurant-quality dining, beautifully presented spaces, engaging activities and a team who genuinely know the residents as individuals. It’s not just about care needs, it’s about lifestyle, independence and continuing to enjoy the little things that matter. Whether that’s enjoying a glass of wine with friends, spending time in the gardens or joining one of our events, it all plays a huge part in overall wellbeing.
With residential, nursing, dementia, and respite care all offered, how do you maintain consistent quality while tailoring care to very different needs?
Everything starts with the individual. Although residents may require different types of support, everyone deserves the same level of warmth, dignity and personalised care. Our teams work incredibly closely together, and there’s a real shared culture throughout the home around quality and consistency. At the same time, we know no two residents are the same, so care plans, routines, activities and support are always tailored around the person, their preferences and what matters most to them. That’s what helps us create a consistent experience while still making care feel personal.
From landscaped gardens to communal lounges, which features of the home do residents engage with most, and how were these spaces designed with their needs in mind?
The gardens are a huge favourite with residents and families, especially during the warmer months. We’ve put a real focus on making these spaces that can be enjoyed across generations, and one of the things that’s gone down incredibly well is introducing activities for grandchildren to enjoy with their grandparents. It’s created some really lovely moments for families and brings so much energy into the home. Inside, our lounges and communal areas are designed to feel comfortable, social and welcoming rather than clinical. A lot of thought goes into how residents naturally use the spaces day to day, making sure they support independence, conversation and relaxation.
What is it about your team at Hendon Hall that consistently elevates the resident experience and sets the home apart from competitors?
Honestly, it’s the people. The team at Hendon Hall genuinely care and that comes through in everything they do. There’s a real warmth within the home, and residents become part of an extended family. It’s often the small things that make the biggest difference, remembering how someone likes their tea, knowing what makes them smile or taking extra time to support a family member who might be finding the transition difficult. That human side of care is what really sets the home apart and creates the atmosphere people feel when they walk through the door.
Care Business for Sale
We are seeking parties interested in the purchase of the business and assets of a residential care facility, based in the Midlands.
Key Features:
- Prominent, well established residential care facility, with an excellent reputation
- Accommodating a maximum of 16 service users, allowing for a personal approach
- Offering full residential care for the elderly, including options for individuals with specialist medical needs
- CQC registered
- Turnover (2025) £649k (2024) £594k
- Net profit / (loss) (2025) £61k, (2024) £17k
- Operates from leasehold premises
Opportunity:
Assets available for sale include:
- Established brand
- Goodwill and expertise
- Website
- Equipment
- Lease by separate negotiation
Offers:
- Offers are required by 12:00hrs on 10 June 2026 with a view to completion shortly thereafter
- All interested parties will be required to sign a non-disclosure agreement
- Proof of funding required
Contact details:
siann.huntley@leonardcurtis.co.uk
