The accreditation has been awarded to Care UK’s Carpathia Grange, on Southampton Road, and recognises the team’s work alongside residents and families to improve the lives of those living with dementia.

Developed in 2004, the Care Fit for VIPS framework was introduced by dementia experts and is centered around four key aspects: valuing those living with dementia, treating everyone as an individual, showing empathy towards those living with the condition, and recognising the need for a stimulating social environment.

Carpathia Grange achieved the accreditation by offering an extremely high level of care for those living with dementia, impressing with a score of over 90% across all elements of care.

Carpathia Grange was praised for its “truly person-centered care”, and the meaningful engagement shown between team members and residents during activities and conversations. 

The report noted that Namaste care sessions have been integrated into daily life within the home, further supported by the home’s new Namaste Hub. An important aspect of dementia care, Namaste sessions promote a holistic approach to caring for someone living with dementia. It was noted that in just 30 days, Namaste care had been delivered 174 times, colleagues were positive about the benefits of this activity and the way it helps residents to feel cherished.

Throughout the assessment day, colleagues were observed interacting with residents whenever they encountered one another, colleagues were knowledgeable and skilled when communicating with individuals, adapting the speed of interaction, and complexity of language to suit the abilities of everyone.

The report also highlighted the team encouraging those living with dementia to regularly participate in daily activities and providing a strong sense of purpose while enjoying the benefits of a social setting.

The home’s corridors and communal areas are “dressed” to ensure residents can easily find their way around and understand the purpose of the rooms. Memory boxes outside each resident’s room reflect the individual and are used well by colleagues.

The care team were praised for the high level of support given to residents at all times, highlighting the team as being ‘gentle’, ‘encouraging’ and ‘kind’. The team actively ensure they are engaging in meaningful conversations with residents and supporting them to reminisce about their life.

Pooja Dhoot, Home Manager at Carpathia Grange, said: “We’re delighted that our hard work has been recognised with the Care VIP accreditation. Everyone here at Carpathia Grange works hard to ensure we provide person-centered care to the highest standard possible and that every one of the residents feels supported, valued and safe.

“I’d like to say a huge thank you to the whole team, as well as the residents and relatives who make Carpathia Grange a wonderful place to call home.”

For more information on Carpathia Grange, please call Customer Relations Manager, Nikki Toomer on or call 0238 098 8733 or visit

Carpathia Grange is a three-storey care home which provides residential, dementia and nursing care. The home features 62 en-suite bedrooms and has been designed to enable its residents to live active and fulfilled lives, while also promoting independence. The care home incorporates space for hobby and leisure activities and includes its own cinema, hair salon and café.