Working to help modernise technology to improve the management of resident data in care homes is the work of Bespoke Support Solutions Ltd (BSS). In this intimate conversation with the company’s Managing Director, Mark Frudd, we learn about the work the company is doing and how it can benefit you.
A little about Bespoke Support Solutions Ltd
Bespoke Support Solutions opened its doors in 2022. Our goal is to assist care and nursing homes across the United Kingdom to improve management of resident data, working to advance IT technology, supporting modernisation across the sector.
Our team have over 40 years of combined experience of the NHS, supply chain, hospital and care homes, legislation and compliance. We are passionate about making changes which support keeping resident data safe, standardising IT approach which facilitates modernisation across the establishments providing resident services.
How are BSS supporting our care and nursing homes?
The BSS strategy involves two key areas:
- Support on DSPT compliance management – Our objective is to provide a service to assist with monthly management and submission to make this easier and less costly in terms of business time and risk. This is also important in supporting all organisations managing resident data in the same way. This is vital in supporting an eco-system supporting modernisation.
- Assist with IT systems’ knowledge – We understand that contracts will already be in place and this is fine. But, does your existing supplier understand the compliance requirements? We can act independently to provide consultancy support to assist in this area. We do have the ability to provide cloud IT services where needed, which will comply with all requirements such as ISO 27001 or DSPT if needed.
- Our third area includes providing feedback and support to the NHS supply chain in trying to support changes around compliance strategies.
How do we adapt to meet the needs of different care and nursing homes?
We understand at BSS that no resident, carer, owner or organisation is the same and that every organisation needs a bespoke approach. We have learned through our extensive experience in consultancy and service management over many years that the onboarding approach is key in identification skills needs, understanding the certification and compliance needs and the size/locations play a vital part in achieving the outcome. There is no one fits all approach to the services we provide.
What are the key benefits for care and nursing homes of working with BSS?
Our aim is to reduce risk associated with DSPT and NHS compliance in both staff time and cost. At BSS, we always say, “We do what we do best, so you can do what you do best”. Our IT service or consultancy service reduces costs where possible around service and licensing charges, while further assisting with preparing the organisation for modernisation which allows the use of new applications/software, and communicating across the sector and other institutions. We want to ensure you have the ability to connect with GP / NHS services and applications that help with management of resident data.
How does working with BSS help the patients?
Firstly, it is important resident data remains safe. Hackers and Malware attack are now targeting the vulnerable. The data is often used to obtain money by deceit.
We further try to reduce the costs of operating the IT service, compliance effort and time associated with standard management activities. The primary goal while reducing costs, is to enable more time by staff directly on resident activities.
bespokesupportsolutions.co.uk/
