Signature Senior Lifestyle, a leading provider of luxury care homes in London and the South East, has secured the prestigious “Best Use of Technology and Digital Care Strategy” accolade at the Care Home Awards 2024.

The award recognises Signature Senior Lifestyle’s industry leading group-wide rollout of Safety Monitoring technology across its ten residences – a pioneering initiative demonstrating its commitment to resident safety, provider accountability, service excellence and innovation.

The Care Home Awards are an annual benchmark of excellence and innovation for care home management, operations, and delivery, celebrating the business of owning and running care homes in the UK.

Following a highly successful six-month pilot project in Spring 2023, the South East-based company launched a group-wide rollout of its Safety Monitoring technology in Autumn 2023. This initiative sees CCTV cameras installed in the apartments of residents living with dementia at all ten of the provider’s homes by the end of 2024. The scheme then operates on an opt-in basis, allowing residents and families to receive 24/7 independent video and audio monitoring.

The initiative is delivered in partnership with Care Protect, who provide the technology, and Care Campaign for the Vulnerable, who supports the creation of the resident and family policies. Since launching with a 100% opt-in rate at its first home, Signature Senior Lifestyle’s Safety Monitoring technology has received an exceptionally high opt-in rate with families expressing high levels of reassurance and carers valuing the tool for coaching and mentoring.

As well as boosting safety, the initiative helps support an enhanced understanding of the care needs of residents with complex dementia, builds family and community trust through demonstrable transparency, and enables carers to seek personalised mentoring and coaching to improve their skills.

Signature Senior Lifestyle’s CEO, Kay Cox, who is a vocal advocate for the use of Safety Monitoring technology, accepted the award on behalf of the organisation, commenting:

“We are immensely proud to receive the ‘Best for Use of Technology and Digital Care Strategy’ award at the Care Home Awards 2024. Our Safety Monitoring technology not only enhances the safety and wellbeing of our residents living with dementia, but also supports our dedicated team members through personalised coaching and development. I am exceptionally proud to have seen the passion and proactivity of colleagues who are eager to learn use the video recordings as an opportunity to improve their skills, knowledge, and the care they provide. This award inspires us to continue pushing the boundaries of what is possible in care home excellence and reaffirms our dedication to transparency, integrity, and exemplary care standards.”

To further support the industry, Signature Senior Lifestyle will soon publish a policy paper detailing the development and operation of the Safety Monitoring programme, which will also offer best practice advice to facilitate broader implementation across the care sector.