A surprise inspection at a 79-bed Abbey Healthcare home in East Kilbride, Scotland, has shown a complete turnaround in care levels in just 24 months.

In February 2022, Abbey Lodge on Mossneuk Road was rated ‘weak’ in supporting residents’ wellbeing but a surprise inspection earlier this year saw the home receive a ‘very good’ rating.

Rated 5 out of a possible 6, inspectors praised the home for treating residents with compassion and respect and offering engaging and inclusive activities that helps them get the most out of life.

Inspectors witnessed ‘warm and caring’ relationships between residents and staff and said regular reviews of care plans with residents and family members meant effective person-centred care.

Pamela McFarlane, Regional Manager at the Abbey Healthcare home, said: “Everything we do is about the health and wellbeing of our residents, so we’re delighted to receive a ‘very good’ rating for our support in this area and ‘good’ for our leadership, staff team and care planning.

“We were determined to transform our ‘adequate’ rating and took strides towards this in the Sep ’22 inspection, so to be ‘good’ in all areas bar one reflects the team’s hard work and the happy, caring home we are.”

The key messages from the report also include managers having good oversight of the home and ongoing upgrades to the three-storey home.

Pamela added: “It’s great that the inspectors recognised the homely feel and well-equipped rooms, cinema room and other facilities but we know some of our areas need improvement.

“As per our investment plan we need to complete areas including the decoration and refurbishment of serving areas, so we understand the adequate rating in this area, and we’ll be aiming for good to very good for the next one.”

The purpose-built home which is rated 8.4 on carehome.co.uk now plans to implement further suggestions for improvement in the hope of reaching very good or excellent in all areas at the next inspection.