Yorkare Homes is advancing its approach to care delivery through a strategic partnership with Syndora Alto, implementing a flexible, integrated model for nurse call and digital care recording across its portfolio.
Recognising the need to balance innovation with operational continuity, Yorkare has adopted a dual-approach rollout. In newly developed homes, the group has implemented CHARIS, a fully digital nurse call system designed to deliver real-time alerts, intelligent room displays and robust wireless connectivity. In parallel, established homes have been upgraded with AltoEnhance, enabling seamless integration with existing nurse call infrastructure without requiring a full system replacement.
This hybrid model allows Yorkare to modernise at pace while maintaining service continuity: an essential consideration in live care environments. Across both settings, the technology is designed to support responsive, person-centred care, ensuring staff can act quickly and confidently when residents require assistance.
A defining feature of the implementation is the integration between nurse call systems and handheld digital care record devices. Alerts are automatically logged within individual care plans, strengthening accountability, improving visibility and creating a more comprehensive, real-time picture of each resident’s care journey. For frontline teams, this reduces administrative burden and frees up more time for direct care, while providing management with actionable insights into call volumes, response times and emerging trends.
Jonathan Garton, Operations Director at Yorkare Homes, highlights the impact of the rollout: “We began our partnership with Syndora by installing the system in a new-build site, and the process was seamless. The engineers were professional and methodical, ensuring not only that the system was fully operational, but that staff were confident using it before leaving.”
He continues: “We later implemented the hybrid model across several established homes, integrating it with existing equipment. The transition was completed in under 48 hours, with no disruption to residents’ access to call bells at any stage. Continuity of care was clearly prioritised.”
Ongoing support has also been a key differentiator. Kieran Stanley, System Coordinator, notes: “The level of customer service has been exceptional. With 24-hour remote support and responsive on-site engineering when required, the aftercare matches the quality of the technology itself.”
For Yorkare Homes, the result is a more connected, data-driven care environment that enhances responsiveness, strengthens oversight and supports more efficient workflows. The partnership with Syndora Alto demonstrates how a considered, flexible approach to digital transformation can deliver tangible benefits across both new and existing care settings.
